Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs monthly service fees, setup fees, cancellations, refund eligibility, Promotional Credits, and digital value usage on the Go Crazy Offers ("GCO") platform.

By purchasing any service, plan, Promotional Credits, or paid feature from GCO, you agree to this Policy.

1. About Go Crazy Offers

Go Crazy Offers ("GCO") is a digital business growth, marketing, and customer engagement platform that helps vendors promote their business through offers, coupons, loyalty tools, rewards, messaging, AI-powered marketing features, and other digital services.

GCO provides software tools and marketing support. GCO does not guarantee specific business results such as sales, revenue, customer footfall, customer acquisition, profit, or business growth.

2. Monthly Plans

GCO currently offers the following monthly plans:

Refunds are applicable only to the ₹999 and ₹1,999 monthly plans, and only when the vendor fulfils the refund conditions mentioned in this Policy.

3. Setup Fee / Onboarding Fee

GCO may charge a one-time setup fee or onboarding fee for vendor registration, account setup, platform configuration, training, profile creation, and onboarding support.

The setup fee / onboarding fee is strictly non-refundable under all circumstances.

This includes, but is not limited to:

• One-time setup fee
• Onboarding fee
• Account activation charges
• Initial configuration charges
• Training or support charges related to onboarding

Once the onboarding or setup process has started, the setup fee will not be refunded, even if the vendor later cancels the monthly plan or becomes eligible for a monthly fee refund.

4. General Refund Rule

All payments made to GCO are non-refundable by default unless specifically mentioned in this Policy.

Refunds are available only for eligible vendors who subscribe to the ₹999 or ₹1,999 monthly plan and satisfy all refund-related conditions.

No refund will be provided for:

• ₹499 monthly plan
• Setup fee / onboarding fee
• One-time charges
• Promotional Credits
• Used services
• Messaging charges
• AI feature usage
• Add-on services
• Campaign-related charges
• Any service already consumed or processed

5. Refund Eligibility for ₹999 and ₹1,999 Monthly Plans

Vendors subscribed to the ₹999 or ₹1,999 monthly plan may be eligible for a refund only if they agree to and follow GCO's refund commitment process.

To qualify for refund consideration, the vendor must:

• Subscribe to either the ₹999 or ₹1,999 monthly plan.
• Commit to using the GCO platform actively and aggressively.
• Commit to a minimum usage period of 6 months.
• Follow GCO's recommended usage process during the 6-month period.
• Maintain proper communication and cooperation with the GCO team.
• Allow GCO to document all refund-related conditions, commitments, communication, and usage expectations.
• Sign the refund commitment document through Zoho Sign or any other official digital signing platform used by GCO.
• Avoid misuse, fraud, false claims, or violation of GCO's terms and policies.

The refund commitment document will be shared with the vendor before or during the refund commitment process. The vendor must review and sign the document so that there is no confusion or misunderstanding regarding refund eligibility.

6. Mandatory 6-Month Commitment

Any vendor who opts for the refund-eligible process must commit to using GCO for a minimum period of 6 months.

During this period, the vendor is expected to:

• Use the GCO application regularly
• Create and promote offers
• Use available marketing and engagement tools
• Cooperate with the GCO support or marketing team
• Follow reasonable suggestions provided by GCO
• Maintain accurate vendor information
• Respond to GCO communications when required
• Make genuine efforts to use the platform for business promotion

Refund claims may be rejected if the vendor does not actively use the application or does not follow the agreed process.

7. Documentation Through Zoho Sign

To avoid confusion regarding refunds, GCO will document the refund terms, usage expectations, vendor commitment, and applicable conditions through Zoho Sign or another official digital signing method.

The vendor must sign this document to confirm that they understand:

• Which plan is eligible for refund
• That the setup fee is non-refundable
• That a 6-month commitment is required
• That active usage of the application is mandatory
• That refund approval depends on compliance with the agreed terms
• That GCO does not guarantee sales, revenue, or business results

If the vendor refuses to sign the required document, the vendor may not be eligible for the refund commitment process.

8. Refund Not Based on Sales Guarantee

GCO is designed as a digital customer engagement and retention platform. The platform helps vendors connect with customers, promote offers, encourage repeat visits, manage loyalty tools, send marketing messages, and use AI-powered promotional features.

GCO's role is to provide technology, tools, guidance, and support that can help vendors improve customer engagement and build repeat customer relationships over time.

For the best outcome, vendors are expected to actively use the platform, create attractive offers, communicate with customers, and follow the recommended usage process shared by GCO.

Refund eligibility will depend on whether the vendor has followed the agreed usage process, actively used the platform during the commitment period, and complied with the refund terms documented through Zoho Sign.

GCO will review the vendor's platform usage, offer activity, communication records, and overall participation before making any refund decision.

9. Non-Refundable Items

The following items are strictly non-refundable:

• ₹499 monthly plan
• Setup fee / onboarding fee
• One-time setup charges
• Promotional Credits
• AI feature charges
• Messaging service charges
• WhatsApp messaging charges
• Notification charges
• Campaign charges
• Add-on services
• Charges for services already used
• Charges for digital features already generated, sent, posted, scheduled, or consumed
• Any charges related to account misuse, fraud, policy violation, or suspension

10. Promotional Credits

Promotional Credits are platform-based digital credits used inside the GCO platform.

Currently, Promotional Credits are used only for:

• AI-based features
• Messaging-related services
• Services where GCO incurs an additional cost

This may include services such as WhatsApp messages, campaign messages, notifications, AI content generation, AI marketing features, social media-related tools, or other paid value-added services.

Promotional Credits are:

• Non-refundable
• Non-transferable
• Non-withdrawable
• Not equal to cash
• Not legal currency
• Usable only inside the GCO platform
• Deducted once the eligible service is used, generated, sent, scheduled, posted, or processed

Once Promotional Credits are used, the deduction is final and cannot be reversed.

11. Cancellation of Monthly Plan

Vendors may cancel their monthly plan by contacting GCO through the official support channel or vendor portal, if available.

Upon cancellation:

• Access may continue until the end of the current paid billing period, depending on plan status
• No refund will be issued for the ₹499 plan
• No refund will be issued for setup fees or onboarding fees
• Refunds for ₹999 and ₹1,999 plans will be considered only if the vendor satisfies the refund conditions
• Unused Promotional Credits may be forfeited as per GCO's platform rules
• Active offers, campaigns, or vendor features may be disabled after cancellation

12. Account Suspension or Termination

GCO may suspend or terminate a vendor account in case of:

• Fraud
• Misuse
• False information
• Policy violation
• Non-payment
• Misrepresentation
• Illegal activity
• Abuse of platform features
• Violation of vendor terms
• Any activity harmful to GCO, customers, or other vendors

In such cases, no refund will be provided, including for monthly fees, setup fees, Promotional Credits, or any other paid service.

13. Duplicate Payments and Technical Errors

If a vendor believes that a duplicate payment or technical payment error has occurred, the vendor must contact GCO within 7 calendar days of the payment.

The vendor must provide payment proof, transaction details, registered mobile number, registered email, and any other required information.

If GCO verifies that a duplicate payment or technical error occurred, GCO may process a correction or refund as applicable.

14. Refund Review Process

Refund requests will be reviewed by GCO based on:

• Vendor plan type
• Payment records
• Signed refund commitment document
• Platform usage history
• Vendor activity
• Communication records
• Compliance with the 6-month commitment
• Misuse or policy violation history
• Promotional Credit usage
• Services already consumed
• Applicable taxes and payment gateway charges

GCO may approve, partially approve, or reject the refund request based on its review.

GCO's decision will be final, subject to applicable law.

15. Partial Refunds

If a refund is approved, GCO may deduct applicable amounts before processing the refund.

Deductions may include:

• Setup or onboarding cost
• Service usage cost
• Taxes and GST
• Payment gateway charges
• Campaign or messaging cost
• AI feature usage cost
• Any other cost already incurred by GCO

The final refund amount may therefore be lower than the amount paid by the vendor.

16. Refund Mode and Timeline

Approved refunds may be processed through:

• Original payment method
• Bank transfer
• UPI
• GCO platform credit
• Any other method decided by GCO

Approved refunds may take 7–15 business days from the date of approval, subject to bank, payment gateway, and verification timelines.

17. Vendor Responsibility

The vendor is responsible for:

• Reading and understanding this Policy
• Choosing the correct monthly plan
• Understanding that the setup fee is non-refundable
• Signing the refund commitment document, if opting for the refund-eligible process
• Using the GCO application actively
• Cooperating with GCO during the 6-month period
• Keeping records of communication and usage
• Following GCO's platform rules and policies

Failure to fulfil vendor responsibilities may result in rejection of the refund request.

18. Changes to This Policy

GCO reserves the right to modify, update, or replace this Policy at any time.

Updated policies may be published on the GCO website, vendor portal, mobile app, or shared through official communication channels.

Continued use of GCO after policy updates means the vendor accepts the revised Policy.

19. Contact Us

For refund requests, cancellation support, payment issues, or policy-related questions, contact: