This Refund & Cancellation Policy ("Policy") explains when money paid to Go Crazy Offers ("GCO", "we", "us") is and is not refunded. It applies to vendors, shops and businesses ("Vendor", "you") that use the GCO vendor app, the GCO marketing dashboard, billing.gocrazyoffers.com or any other GCO service. It forms part of our Terms & Conditions.
1. How GCO charges
GCO is priced as a one-time activation plus pay-per-use:
- One-time activation fee — currently ₹1,499 + GST, paid once to activate your shop. There is no monthly, yearly or renewal fee.
- Promotional credits — GCO's wallet unit, where 1 credit = ₹1. 500 bonus credits are added when your account is activated, and you can buy more online.
- Pay-per-use — credits are deducted only for chargeable actions, such as a coupon redeemed at your counter, a stamp or reward points given, a membership assigned, a new customer brought to you through a GCO coupon or voucher, or a paid message you send. The current prices are always shown on our Pricing page.
Plans, subscriptions, auto-renewals and refund commitments offered under any earlier GCO pricing (including monthly plans and any minimum-usage or signed refund commitment) have been discontinued and are replaced by this Policy.
2. Activation fee
- The activation fee is non-refundable once your account has been activated, because activation is delivered immediately: your shop is switched on permanently, your public shop page is published and bonus credits are added to your wallet.
- Any discount or coupon applied to the activation fee is not redeemable for cash.
- If you paid the activation fee but your account was not activated because of a technical error on our side, contact us. We will either activate the account or refund the fee in full.
3. Promotional credits
3.1 Bonus credits
Credits given free by GCO — on activation, in a promotion, as compensation or as a referral reward — are promotional. They have no cash value and are non-refundable, non-transferable and not exchangeable for money.
3.2 Purchased credits
- Credits you buy are added to your wallet as soon as the payment succeeds, and are non-refundable once credited.
- Credits already used for chargeable actions are non-refundable in every case.
- Credits cannot be transferred to another vendor, converted to cash or withdrawn.
3.3 Charges that did not deliver
If credits were deducted for an action that did not happen — for example a paid WhatsApp or SMS message that failed to send — GCO returns those credits to your wallet. This is done automatically for failed sends; for anything else, contact us within 7 days.
4. Credit limit and negative balance
So that a customer is never turned away at your counter, your wallet balance may go below zero, up to your credit limit (currently 500 credits by default; GCO may set a different limit for your account). A negative balance is an amount you owe GCO for actions already delivered. It must be cleared by buying credits, is not a ground for any refund, and remains payable if you stop using GCO or close your account.
5. Failed, duplicate and excess payments
Refunds are made only in these cases:
- Failed payment — money was debited from your bank, card or UPI account but the payment failed and no activation or credits were given.
- Duplicate payment — the same payment was captured more than once.
- Excess payment — you were charged more than the amount shown at checkout.
Once verified with our payment gateway (Razorpay), the amount is refunded to the original payment method, normally within 5–7 working days; the time for it to show in your account depends on your bank. Many failed payments are reversed automatically by the bank or gateway without any request.
6. Paid coupons bought by customers
When a customer buys a paid coupon through GCO, the coupon is for the Vendor's product or service. Requests for refunds of a paid coupon — for example if the Vendor cannot honour it — are handled under the Vendor's own terms, and GCO will help the customer and the Vendor reach a resolution.
7. Products and services you sell
Refunds, returns and exchanges for the goods and services you sell to your own customers — including anything on an invoice you issue with GCO Billing — are between you and your customer and governed by your own policy. GCO is not a party to those sales.
8. Account suspension or closure
- If you close your account, or it is suspended or terminated for breach of our Terms, fraud or misuse, the activation fee and any remaining credits are forfeited and not refunded.
- Any negative balance remains payable.
- If GCO discontinues the service entirely for reasons not caused by you, we will tell you in advance and explain how unused purchased credits will be handled.
9. No guarantee of results
GCO provides software tools for loyalty, offers and marketing. We do not guarantee sales, footfall, new customers, revenue or any other business result, and the absence of a particular result is not a ground for a refund.
10. Cancellation
Because GCO has no subscription, there is nothing to cancel or renew. You can stop using GCO at any time without notice and no further charges will arise, except that a negative balance, if any, stays payable. You may also request deletion of your account — see Account & Data Deletion.
11. How to request a refund
Email support@gocrazyoffers.com within 7 days of the transaction with:
- your registered mobile number and shop name;
- the payment or order ID, date and amount;
- a short description and, if possible, a screenshot or bank statement line.
We aim to reply within 2 working days and to complete verification within 7 working days. If a refund is approved, it is processed as described in section 5.
12. Taxes and invoices
GCO issues invoices for payments as required by law. When a refund is approved, the full amount paid for that transaction, including any GST, is refunded and a credit note is issued where applicable.
13. Changes to this Policy
We may update this Policy. The updated version will be posted on this page with a new date and, for material changes, notified in the app or by message. Changes do not affect a refund request already submitted.
14. Contact
For payment, refund or billing questions: