Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all payments, monthly service fees, setup fees, cancellations, refunds, Promotional Credits, and digital value usage on the Go Crazy Offers ("GCO") platform. By purchasing any service, plan, or Promotional Credits on GCO, you agree to this Policy.

1. About GCO

Go Crazy Offers (GCO) is a digital business growth and customer engagement platform connecting Vendors with Customers through offers, coupons, loyalty tools, rewards, messaging, and AI-powered marketing features. GCO acts as a marketing and engagement platform and does not guarantee specific results such as sales, revenue, footfall, or customer acquisition.

2. Scope and Applicability

This Policy applies to Vendors who subscribe to GCO services and pay a monthly service fee or setup fee, Vendors who purchase Promotional Credits, and any person making a payment to GCO for any service, plan, feature, or digital item.

3. Monthly Service Fee

GCO charges a Monthly Service Fee for access to the GCO vendor platform, tools, features, and services. This fee is charged on a recurring monthly basis and is not called a "subscription" — it is a recurring fee for ongoing access to GCO's software and services, similar to a monthly software service charge.

4. Setup Fee

GCO may charge a one-time Setup Fee upon onboarding a new Vendor, covering initial account setup, onboarding assistance, and platform configuration.

• Standard Setup: ₹999 (one-time, non-refundable)
• Premium Setup: ₹2,499 (one-time, non-refundable)

Setup Fees are non-refundable under all circumstances once the setup process has commenced.

5. No Payment Inside the Mobile App

GCO does not accept or process any payments — including Monthly Service Fees, Setup Fees, or Promotional Credit purchases — through the GCO mobile application. All payments must be made through the GCO Vendor Web Portal or through GCO's authorised payment channels. If you receive any request to pay via the mobile app or unofficial channels, report it immediately to info@gocrazyoffers.com.

6. General Refund Policy

All payments made to GCO are non-refundable by default, except where explicitly stated in this Policy or required by applicable law. This includes Monthly Service Fees, Setup Fees, Promotional Credit purchases, and any other charges paid to GCO.

7. 7-Day Refund Window — Monthly Service Fee

GCO offers a 7-day no-questions-asked refund for the Monthly Service Fee, subject to the following conditions:

• The refund request must be submitted within 7 calendar days from the date of payment
• The request must be made through your registered email or official GCO support channels
• The Vendor has not committed any fraud, policy violation, or misuse on the platform
• The Vendor's account has not been suspended or terminated due to breach of GCO terms

This 7-day refund window applies only to the Monthly Service Fee. It does not apply to Setup Fees, Promotional Credit purchases, add-on services, or campaign charges. After the 7-day window expires, the Monthly Service Fee becomes non-refundable.

8. Auto-Renewal and Recurring Payments

The Monthly Service Fee is set up as a recurring payment and will be automatically charged each month unless cancelled before the next billing date. By agreeing to this Policy, you authorise GCO and its payment partner (Razorpay) to deduct the applicable Monthly Service Fee each billing cycle.

9. Cancellation of Monthly Service Fee

Vendors may cancel their Monthly Service Fee at any time via the GCO Vendor Portal or by contacting info@gocrazyoffers.com before the next billing date.

Upon cancellation: the service continues until the end of the current paid billing period; no further charges are deducted from the next billing cycle; no refund is issued for the already-paid period (unless within the 7-day window); active offers and features may be deactivated at period end.

10. Non-Refundable Items

Refunds will not be provided in the following situations:

• Setup Fees (₹999 or ₹2,499) — non-refundable under all circumstances
• Monthly Service Fees after the 7-day window has expired
• Purchased Promotional Credits — non-refundable unless required by law
• Change of mind after purchase
• Non-usage or failure to use the platform or run offers
• Poor, non-competitive, or low-performing offers
• Vendor-caused disabling, pausing, or deletion of campaigns
• Violation of GCO policies, terms, or guidelines
• Account suspension or termination due to misconduct, fraud, or misuse
• Lack of expected business results, sales, footfall, or revenue
• Market conditions, competition, or seasonal factors affecting performance

11. Setup Fee — Non-Refundable

The Setup Fee is fully non-refundable once the onboarding process has commenced, regardless of whether the Vendor completes or abandons setup, activates their account, or subsequently cancels the Monthly Service Fee.

12. Performance and Business Results

GCO provides a marketing and engagement platform — a tool, not a guarantee of business results. Business performance depends on factors beyond GCO's control, including location, business category, competition, offer quality, customer demand, and vendor effort. Refunds are not granted on the basis of poor business results or unmet revenue expectations.

13. Refund Evaluation Process

• Submit your request via your registered email or official GCO support channel within the applicable refund window
• GCO will review the request, including account activity, payment records, usage logs, and compliance status
• GCO may approve, partially approve, or reject the refund request based on the review

GCO's decision shall be final and binding, subject to applicable law.

14. Partial Refund

If a refund is approved, it may be a partial refund only. Deductions may apply for onboarding and setup costs incurred, period of service used, campaign exposure, applicable GST and taxes, and payment gateway processing charges.

15. Effect of Account Deletion

If a Vendor deletes their account:

• All services, campaigns, offers, and features will be deactivated
• All associated data may be deleted as per our Privacy Policy
• All unused Promotional Credits, rewards, and platform balances will be forfeited
• No refund will be issued for unused service period or unused credits

16. Immediate Termination by GCO

GCO may suspend or terminate a Vendor account immediately in case of policy violations, fraud, misrepresentation, misuse, non-payment, or legal action. In such cases, no refund will be provided, and unused Promotional Credits and balances will be forfeited.

17. Refund Mode

If a refund is approved, it may be processed via the original payment method (UPI, card, net banking, or wallet), bank transfer (NEFT/IMPS), or as GCO platform credit — at GCO's discretion.

18. Refund Processing Time

Approved refunds will be processed within 7–15 business days from the date of approval, subject to payment gateway, bank processing timelines, and verification requirements.

19. Duplicate Payments and Technical Errors

If you believe a duplicate payment was made or a technical error resulted in an incorrect charge, contact GCO within 7 days at info@gocrazyoffers.com with payment details and proof. GCO will investigate and, if confirmed, process a correction or refund within 7–15 business days.

20. Promotional Credits — What They Are

"Promotional Credits" (PC) are platform-based digital credits issued or sold by GCO for use within the GCO platform. Promotional Credits replace the previously used term "GCO Coins" — all prior references to GCO Coins shall mean Promotional Credits.

Promotional Credits: are not legal currency or equivalent to cash; cannot be withdrawn to a bank account; cannot be transferred between users or accounts; have no monetary value outside GCO; are non-refundable once purchased; may be subject to expiry and usage restrictions.

21. Promotional Credit Usage

GCO may provide the following services free of Promotional Credit deduction:

• Creating offers, coupons, and promotional vouchers
• Creating membership cards and stamp cards
• Viewing vendor dashboard and reports
• Managing basic vendor profile information

Promotional Credits will be required only for selected value-added services, including:

• Message-based services (WhatsApp and notification messages)
• Campaign services (bulk messaging and broadcast campaigns)
• AI creative services (content generation and marketing copy)
• Logo generation
• Social media post generation
• Direct posting features (Instagram and Facebook)

The current Promotional Credit consumption list is as follows:

GCO may update the Promotional Credit requirement for any service from time to time. Updated consumption details will be made available on the GCO website, vendor web dashboard, or official communication channel. The applicable rate at the time of service use will apply.

Promotional Credits are non-refundable, non-transferable, non-withdrawable, and can be used only for eligible GCO services. Once a service is used, generated, sent, posted, scheduled, or processed, the Promotional Credit deduction will be considered final and non-reversible.

22. Promotional Credits — Non-Refundable

Promotional Credits, once purchased or credited to a Vendor account, are non-refundable. Upon account deletion, cancellation, suspension, or termination, all unused Promotional Credits will be permanently forfeited with no compensation or monetary refund. GCO reserves the right to modify, expire, revoke, or restrict Promotional Credits at any time in accordance with platform policies, fraud prevention measures, or applicable law.

23. Vendor-Customer Disputes

Any dispute between a Vendor and a Customer regarding products, services, offers, coupon redemption, billing, or staff conduct is primarily between the Vendor and the Customer. Such disputes do not automatically create a refund obligation on GCO. GCO may, at its discretion, review platform records to assist with resolution.

24. Changes to This Policy

GCO reserves the right to modify this Policy at any time. Updates will be published on the Platform and/or communicated to Vendors via email or in-app notification. Continued use of the Platform after any update constitutes acceptance of the revised terms.

25. Contact Us

For refund requests, payment queries, or cancellation assistance: