These Terms & Conditions ("Terms") govern the use of Go Crazy Offers ("GCO", "we", "us") by vendors, shops and businesses and their staff ("Vendor", "you"). They cover the GCO vendor app, the GCO marketing dashboard (mkt.gocrazyoffers.com), the vendor web app and billing site (billing.gocrazyoffers.com), the website gocrazyoffers.com and every related service (together, the "Platform"). By registering, activating your account or using the Platform, you accept these Terms, our Privacy Policy and our Refund & Cancellation Policy. Customers who use the Go Crazy Offers app are covered by the separate Customer Terms.
1. About GCO
GCO is a technology platform that helps local businesses attract and retain customers. It provides software for offers, coupons, scratch cards and vouchers, reward points, stamp cards, memberships, Scan & Earn and spin-wheel QR codes, partnerships between shops, customer messaging and chat, product catalogs, GST invoicing, AI design tools, analytics, staff accounts and a public web page for each activated shop. GCO is not a seller of your goods or services and is not a party to sales between you and your customers.
2. Definitions
- Customer — a person who uses the Go Crazy Offers customer app, a GCO web page or a GCO QR code, or whom you serve using the Platform.
- Credits — GCO promotional credits held in your wallet, where 1 credit = ₹1, used to pay for chargeable actions.
- Chargeable action — an action for which credits are deducted, as listed on the Pricing page.
- Staff — a person you add to your account as a worker or employee.
- Vendor Content — anything you or your Staff upload or create on the Platform, including shop details, photos, offers, products, messages and invoices.
3. Eligibility and account
- You must be at least 18, legally able to contract in India, and authorised to act for the business you register.
- You must give accurate information — business name, address, map location, category, contact details and, if you use GST features, a valid GSTIN — and keep it up to date.
- You log in with a one-time password (OTP) or password. You are responsible for all activity on your account, including by your Staff, and must keep your login secure and tell us promptly about any unauthorised use.
- One business may register more than one shop; each shop must be a genuine, operating business.
4. Activation
- To use the Platform with customers you must activate your account by paying the one-time activation fee shown at checkout and on the Pricing page (currently ₹1,499 + GST).
- Activation is permanent. There is no subscription, renewal or recurring charge.
- On activation, bonus credits (currently 500) are added to your wallet and your shop's public web page is published.
- Accounts created under earlier GCO pricing (monthly or yearly plans) continue under these Terms; any recurring mandate from that pricing is no longer charged.
5. Credits and pay-per-use
- Creating offers, coupons, vouchers, stamp cards, membership plans and reward settings is free, except where the Pricing page shows a price (for example publishing an offer, AI designs, or catalog products beyond the free allowance).
- Credits are deducted when a chargeable action happens — for example when a customer redeems a coupon or scratch card at your counter, when you give a stamp or reward points, assign a membership, send a paid broadcast or Google review request, or when a first-time customer redeems a GCO coupon or voucher at your shop ("new customer from GCO").
- The price of each chargeable action is the price shown on the Pricing page at the time of the action. GCO may change prices; a change applies only to actions after it takes effect and will be shown on the Pricing page.
- Bonus credits are promotional and have no cash value. Purchased credits are non-refundable once credited. Credits cannot be transferred, withdrawn or exchanged for cash.
- Charges are recorded in your wallet ledger, which you can see in the app. If you believe a charge is wrong, tell us within 7 days.
6. Credit limit and negative balance
Your balance may go below zero up to the credit limit set for your account (currently 500 credits by default), so that customer actions at your counter are not refused. When your balance would go beyond the limit, chargeable actions are paused until you buy credits. A negative balance is a debt for services already delivered: you agree to clear it, and GCO may set it off against credits you buy later. GCO may change your credit limit, including reducing it, for example for unusual activity.
7. Payments and taxes
- Payments are processed by our payment gateway (Razorpay). GCO does not store your card, UPI PIN or banking passwords.
- Prices are in Indian rupees. Where the activation fee is shown as "+ GST", GST is added at checkout; otherwise the shown price is inclusive of all taxes.
- Refunds are governed only by the Refund & Cancellation Policy: the activation fee, bonus credits and used credits are non-refundable; failed, duplicate or excess payments are refunded.
- You are responsible for your own taxes on your sales, including GST on invoices you issue to your customers.
8. Offers, coupons, vouchers and rewards
- Every offer, coupon, voucher, scratch card, reward, membership and stamp card you publish is your promise to your customers. You must honour it on its stated terms, describe it honestly and not use fake discounts or misleading prices.
- Paid coupons are reviewed and priced by GCO before customers can buy them; once sold, you must honour them.
- You decide your reward rules — points per bill, point expiry, stamp-card visits, milestone rewards and validity, membership tenure and perks — within the options the Platform offers, and you must apply them fairly.
- Customer-facing limits set by GCO (for example one scratch card per customer per day, one active membership per customer per shop) may apply.
- GCO may hide, pause or remove any offer that appears misleading, unlawful or abusive.
9. Scan & Earn, spin wheel, promotional QR and partnerships
- Scan & Earn and spin-wheel QR codes let customers claim rewards themselves. You set the minimum bill, reward rate, caps and cooldowns, and you are charged for what customers receive.
- Claims include a location check against your shop's map location, so your shop location must be accurate. You must not encourage fake claims or claims without a genuine purchase.
- GCO may link your shop with partner shops so that rewards earned at one can be won or used at another, including reward-point sharing between linked shops (spent soonest-expiry first) and partner scratch cards. When your shop gives a reward to a partner's customer, you are charged for it as for your own customers. GCO may create, change or end such links.
- GCO may run promotional QR campaigns that send customers to participating shops near them.
10. Messaging: WhatsApp, SMS, push, chat and reviews
- Automatic updates to customers (points credited, stamp added, reward ready, expiry reminders) are sent by GCO free of charge.
- Broadcasts you send by push, SMS or WhatsApp — to your own customers or to GCO users near your shop — are charged per recipient at the Pricing-page price, after a quote is shown. Credits for messages that fail to send are returned.
- If you connect your own WhatsApp Business account, campaigns sent from it are charged in GCO credits, and Meta may separately bill your WhatsApp Business account under Meta's own pricing. You must comply with Meta's WhatsApp Business, Commerce and messaging policies.
- You must send marketing messages only to customers who have a relationship with your shop or have not opted out, follow TRAI/DLT rules for SMS, and stop messaging anyone who asks you to.
- Chat with customers is free. You and each of your Staff must accept the Chat Terms & Community Guidelines before sending messages. You must not use chat or any customer message for abuse, harassment, sexual content, spam, scams, unlawful content or to collect sensitive personal data you do not need.
- Messages and broadcasts containing banned words are not sent. Customers can report and block your shop; a customer who blocked your shop, or whom you blocked, is excluded from your chats, messages and broadcasts. You can report and block abusive customers.
- GCO reviews reports within 24 hours and may remove messages, post warnings, suspend chat for your shop's owner or Staff, or suspend the account. A suspension of the owner also stops Staff from sending messages.
- Google review requests may include AI-suggested review text for the customer to edit; you must not offer rewards conditional on a positive review or post reviews on a customer's behalf.
11. Facebook, Instagram and Meta services
If you connect Facebook, Instagram or WhatsApp Business accounts, you authorise GCO to publish, schedule and manage content and messages on your behalf as you instruct, and you remain responsible for that content. GCO is not Meta and does not control Meta's approvals, policies, pricing, restrictions or availability. You can disconnect at any time; Meta's own terms continue to apply to your Meta accounts.
12. AI features
- AI logo and post generation, review-text suggestions, AI shop-page visuals and the Growth Assistant use third-party AI models (currently from OpenAI and Google).
- AI output can be inaccurate or resemble existing material. Review it before you use it; you are responsible for what you publish. Do not ask for content that infringes trademarks or copyrights or impersonates others.
- AI designs are charged at the Pricing-page price per design. Growth Assistant suggestions are general business information, not legal, tax or financial advice.
13. GST invoices you issue (GCO Billing)
- GCO Billing is a tool for you to issue invoices to your customers. You are the issuer: you are responsible for your GSTIN, tax rates, prices, invoice content, numbering prefix and compliance with GST law.
- GCO issues a tax invoice format only when GST is enabled and your GSTIN is valid; otherwise a bill of supply format is used.
- Invoice links can be viewed by anyone who has the link. Share them only with the customer concerned. Sending invoices from your own phone is free; sending through GCO WhatsApp or SMS is charged per invoice.
14. Your shop's public web page and directory listing
Each activated shop gets a public web page on gocrazyoffers.com and is listed in the GCO directory, city and category pages and sitemaps. The page shows information you provide — name, photos, address and map location, timings, owner name, GSTIN, social links, offers, rewards, catalog and ratings — and may include AI-generated visuals. You confirm that this information is accurate and that you have the right to publish it, and you can edit it in the app. GCO may format, rank or remove listings, and search engines decide their own indexing and ranking.
15. Catalogs and products
Products you list must be lawful to sell, accurately described and priced. Catalog products beyond the free allowance are charged per product. Bulk Excel imports are checked by GCO before products are created. GCO may remove any product that breaks the law or these Terms.
16. Staff accounts
You may add Staff who use the vendor app with their own login. You are responsible for everything Staff do on your account. Staff actions are logged and visible to you; some screens (money, ratings) are owner-only. Remove or block Staff access when they leave.
17. Customer data
Through the Platform you can see information about customers who interact with your shop — such as name, mobile number, visits, rewards and messages. You may use it only to serve those customers and run your own shop's offers, must keep it confidential and secure, must not sell or share it, and must comply with the Digital Personal Data Protection Act, 2023 and other applicable law. More detail is in the Privacy Policy.
18. Ratings and feedback
Customers may rate your shop and leave feedback after a visit. Ratings are shown to you; aggregated ratings may appear on your public page. You must not post fake ratings, pressure customers or offer rewards for positive ratings.
19. Prohibited activities
- Fraud, fake redemptions, fake accounts, or giving rewards without a genuine customer transaction.
- Fake discounts, misleading prices or offers you do not intend to honour.
- Selling or promoting illegal, counterfeit, restricted or prohibited goods or services.
- Spam, unsolicited bulk messaging, or messaging people who opted out.
- Uploading content that is unlawful, defamatory, obscene, hateful, infringing or that impersonates anyone.
- Misusing other people's personal data, or collecting data you do not need.
- Reverse engineering, scraping, overloading or interfering with the Platform, or bypassing charges or limits.
20. Your content and our licence
You keep ownership of your Vendor Content. You grant GCO a non-exclusive, royalty-free licence to host, display, format and distribute it to operate and promote the Platform — for example on your shop page, in the customer app, in search results and in GCO marketing showing participating shops — for as long as it is on the Platform and for a reasonable time after removal.
21. GCO's intellectual property
The Platform, its software, design, templates, the GCO name and logo belong to GCO or its licensors. You may use them only as the Platform allows.
22. Third-party services
The Platform relies on third parties including Razorpay (payments), Meta (WhatsApp, Facebook, Instagram), Google (maps, Firebase notifications, AI), OpenAI (AI), SMS gateways and cloud hosting. Their services are subject to their own terms, and GCO is not responsible for their outages, decisions or charges.
23. Availability and changes to the Platform
We work to keep the Platform available but do not promise uninterrupted service. We may add, change or remove features. If we remove a paid feature you have already paid credits for and not received, the credits are returned.
24. Suspension and termination
GCO may suspend or terminate an account, remove content or pause chargeable actions if we reasonably believe these Terms or the law have been broken, for fraud or abuse, at a regulator's request, or to protect customers. Where reasonable we will give notice and a chance to respond. On termination the activation fee and remaining credits are forfeited and any negative balance remains payable.
25. Account deletion
You may ask to delete your account as described on the Account & Data Deletion page. Records the law requires us to keep (such as payment and tax records) are retained for the required period.
26. Disclaimers
The Platform is provided "as is". GCO does not guarantee sales, customer numbers, message delivery by carriers or Meta, search-engine ranking or any other business result.
27. Limitation of liability
To the extent permitted by law, GCO is not liable for indirect or consequential losses, lost profits or lost data, and GCO's total liability for any claim is limited to the amount you paid GCO in the 3 months before the claim arose.
28. Indemnity
You will indemnify GCO against claims, penalties and costs arising from your offers, products, services, invoices, messages, content, use of customer data or breach of these Terms or the law.
29. Force majeure
GCO is not responsible for delays or failures caused by events beyond its reasonable control, including outages of telecom, payment, cloud or Meta services, natural events or government action.
30. Changes to these Terms
We may update these Terms. The current version is always on this page with its date; material changes are notified in the app or by message. Continuing to use the Platform after a change means you accept it.
31. Governing law and disputes
These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan have exclusive jurisdiction, subject to any mandatory consumer-protection rights.
32. Grievances and contact
For complaints, questions or notices under these Terms, including under the Information Technology Act, 2000 and the rules made under it, contact our Grievance Officer at info@gocrazyoffers.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.