This Customer Privacy Policy explains how Go Crazy Offers ("GCO", "we", "us") collects, uses, shares and protects your personal data when you use the Go Crazy Offers customer app, rewards.gocrazyoffers.com, coupon purchase pages, invoice links and related services (the "App"). We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Data we collect
- Account: mobile number, name, and optional email, photo, date of birth and gender if you add them; OTP verification records.
- Location: your device location, with your permission, while you use location features.
- Rewards activity: coupons claimed and redeemed, paid coupons, reward points, stamp cards, memberships, scratch cards, Scan & Earn and spin-wheel claims, and which Shops you visited.
- Invoices: invoices Shops issue to you through GCO Billing, which contain the name and mobile number the Shop enters and the items you bought.
- Messages: chats with Shops (text, photos, videos), product questions, ratings and feedback, and support conversations.
- Chat safety records: when and from which device you accepted the chat guidelines, Shops you blocked, reports you make or that are made about you (with a copy of the reported message), messages refused by our abuse filter, and any warnings or chat suspensions.
- Payments: for paid coupons, the order and payment IDs, amount and status from Razorpay. We never receive your card number, CVV or UPI PIN.
- Device: device model, operating system, app version, IP address, push-notification token and crash logs.
- Referrals and links: referral codes and the link that opened the App.
2. How we use it
- To create your account and verify you by OTP.
- To show offers and Shops near you and let you claim, buy and redeem them.
- To keep your points, stamps, memberships and rewards up to date across Shops, including partner Shops that share points.
- To check that reward claims are made near the Shop and to prevent fraud, duplicate accounts and misuse.
- To send you reward updates, expiry reminders and offers by push notification, or WhatsApp/SMS when push is off.
- To deliver chats between you and Shops and show you invoices Shops send you.
- To keep chat safe: messages are checked automatically against a list of banned words before they are sent, and GCO staff review conversations that are reported to us. We do not read chats routinely.
- To provide support, improve the App and meet legal obligations.
3. Location
We use your location to show nearby offers and Shops and to check that a Scan & Earn or reward claim is made near the Shop. Shops do not see your live location. You can turn off location in your phone settings; nearby features and location-checked claims will then not work.
4. What Shops can see
When you interact with a Shop — redeem a coupon, collect points or stamps, hold a membership, chat, rate it or receive an invoice — that Shop can see your name, mobile number and your activity at that Shop. Where GCO links Shops for point sharing or partner rewards, the partner Shop involved can see the rewards you use there. Shops must use your data only to serve you; a Shop's own use of your data is its responsibility. When a Shop checks a mobile number before billing, it sees your rewards at that Shop only if you already hold some there.
5. Sharing with service providers
We do not sell your personal data. We share it only with providers that help us run the App — cloud hosting (AWS), Razorpay (payments), Google Firebase (notifications), Meta WhatsApp and SMS gateways (messages), Google Maps (location), and AI providers (OpenAI, Google) when you use review suggestions (only the words you type and the Shop's name are sent, never your mobile number) — and with authorities when the law requires.
6. Notifications and messages
You will receive service messages (OTP, reward and payment confirmations). You may receive offers from Shops you have visited and from Shops near you. You can turn off promotional notifications in the App or phone settings, mute or block a Shop's chat, or reply STOP where offered.
7. Security
We use encrypted connections, access controls and OTP login, and limit staff access to personal data. Keep your OTP private — GCO and Shops will never ask for it. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required.
8. Retention
We keep your data while your account is active. After you delete your account we delete or anonymise it, except records the law requires us to keep (such as payment and invoice records, kept up to 8 years) and logs kept up to 180 days for security.
Chats are kept while your account is active. A message you delete is erased immediately. When you delete your account, all your chats with Shops (including photos and videos you sent) are deleted. Reports, the copy of a reported message and the moderation decision are kept as long as needed for safety, to handle disputes and as required by law, even after a message or account is deleted.
9. Your rights
You may ask to access a summary of your data, correct it, erase it, withdraw consent, or nominate someone to act for you. Edit your profile in the App or email info@gocrazyoffers.com. To delete your account see Account & Data Deletion.
10. Children
The App is meant for people aged 18 and above. Younger users may use it only with a parent's or guardian's consent; if we learn we hold a child's data without such consent, we will delete it.
11. Changes
We may update this Policy; the current version is always on this page with its date, and material changes will be notified in the App.
12. Grievance Officer and contact
For privacy questions or complaints contact our Grievance Officer at info@gocrazyoffers.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. You may also approach the Data Protection Board of India.