These Customer Terms of Use ("Terms") govern your use of the Go Crazy Offers customer app, the GCO customer web pages (including rewards.gocrazyoffers.com, coupon purchase pages and invoice links) and related services (the "App"), operated by Go Crazy Offers ("GCO", "we", "us"). By downloading, registering for or using the App, or claiming a reward through a GCO QR code or link, you agree to these Terms and our Customer Privacy Policy.
1. What GCO is
GCO is a technology platform that connects you with participating shops and businesses ("Shops"). Through the App you can discover offers near you, claim and redeem coupons, buy paid coupons, collect reward points, stamp cards, memberships and scratch cards, chat with Shops and view invoices Shops send you. The products, services and rewards themselves are provided by the Shops.
2. Eligibility and your account
- You must be 18 or older, or use the App with the consent and supervision of a parent or guardian.
- You sign in with your mobile number and a one-time password (OTP). Keep your phone and OTPs private; you are responsible for activity on your account.
- One person, one account. Do not create duplicate or fake accounts or use someone else's account.
3. Offers and coupons
- Offers and coupons are published by Shops and may have conditions such as validity dates, minimum purchase, quantity limits or exclusions. Read them before redeeming.
- To redeem, show your coupon or GCO QR code at the Shop, or give the Shop your mobile number. A coupon can be redeemed once.
- Offers can end, sell out or be withdrawn. GCO does not guarantee that a particular offer will be available.
- Coupons and rewards have no cash value unless stated, and may not be sold, copied or transferred.
4. Paid coupons
Some coupons can be bought in the App. Payment is processed by Razorpay. A paid coupon entitles you to the Shop's stated product or service on its terms. If a Shop cannot honour a paid coupon, contact the Shop or GCO support; GCO will help resolve it. Refunds for paid coupons follow the Shop's terms and any refund GCO approves is made to the original payment method.
5. Reward points
- Shops give reward points on your purchases. Points are recorded per Shop.
- Points can be used at the Shop that gave them and, where GCO has linked that Shop with partner Shops, at those partner Shops. When points from more than one Shop can be used, the points closest to expiry are used first.
- Points may expire after a period set by the Shop; you will be notified before or when they expire.
- Points have no cash value, cannot be sold, and may be reversed if a purchase is cancelled or if fraud or misuse is found.
6. Stamp cards
A Shop's stamp card gives you a reward after a set number of visits, and may include smaller rewards along the way. A stamp card may have a validity period in months, counted from the day you start it. After it expires no new stamps can be added; rewards you have already earned can still be collected from the Shop. You will be reminded before and when a card expires.
7. Memberships
Shops may sell or give you a membership with stated perks and a validity period. You pay any membership fee to the Shop directly. One membership per Shop can be active at a time. Perks are provided by the Shop on its terms.
8. Scratch cards, Scan & Earn and spin the wheel
- You may receive scratch cards or vouchers as rewards, including from a Shop's partners. Limits apply, such as one scratch card per day.
- Scan & Earn and spin-the-wheel codes let you claim rewards for a genuine purchase. Claims check that you are near the Shop and may be limited by the Shop's cooldown and caps.
- Claims made without a genuine purchase, from far away, with fake details or by automated means are not allowed and may be cancelled.
9. Chat with Shops
You can chat with Shops in the App, including about their products. Messages are seen by the Shop's owner and staff. Before your first message you must accept the Chat Terms & Community Guidelines, which form part of these Terms.
- Do not send abusive, hateful, harassing, threatening, sexual, spam, scam or unlawful content. Messages containing banned words are not sent.
- You can report any message or Shop from the chat, and block or mute a Shop at any time. A blocked Shop cannot message you or include you in its messages and broadcasts.
- GCO reviews reports within 24 hours and may remove messages, post warnings, suspend your chat or your account, and report unlawful content to the authorities.
- You can delete a message you sent for everyone; its content is erased from our servers, except a copy kept with any report about it.
10. Invoices from Shops
A Shop may issue you an invoice through GCO Billing and share it with you as a link or PDF. The invoice is the Shop's document; questions about the bill, tax or returns go to the Shop. Anyone with the link can view the invoice, so share it carefully.
11. Shops are responsible for their products
The quality, price, availability, delivery, warranty, returns and refunds of products and services, and whether an offer is honoured on its stated terms, are the responsibility of the Shop. You can report a problem to GCO and we will try to help, but GCO is not the seller.
12. Reviews and ratings
You may rate a Shop and leave feedback. It must be honest and based on your real experience. GCO may suggest review text you can edit before posting a Google review; you choose what to post. We may remove content that is false, abusive or unlawful.
13. Notifications
We send you updates about your rewards (points credited, stamps, expiry reminders, rewards ready) and offers from Shops you have visited or that are near you, by push notification and, if notifications are off, by WhatsApp or SMS. You can manage promotional notifications in the App or your phone settings.
14. Acceptable use
- Do not misuse coupons, rewards or QR codes, or create accounts to claim rewards repeatedly.
- Do not use bots, scripts or tools to access the App, or try to hack, overload or reverse-engineer it.
- Do not impersonate others or post unlawful, defamatory, obscene or infringing content.
We may suspend accounts and cancel rewards involved in misuse.
15. Changes and availability
We may change, add or remove features and may update these Terms; the current version is always on this page. We work to keep the App available but cannot guarantee it will be uninterrupted.
16. Liability
The App is provided "as is". To the extent the law allows, GCO is not liable for indirect losses or for the acts of Shops, and our total liability is limited to the amount you paid GCO for the transaction concerned. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
17. Deleting your account
You can delete your account as explained on the Account & Data Deletion page. Unused points, stamps, coupons and memberships are lost when you delete your account.
18. Law and grievances
These Terms are governed by the laws of India, with courts at Jaipur, Rajasthan having jurisdiction subject to your consumer rights. For complaints contact our Grievance Officer at info@gocrazyoffers.com; we acknowledge complaints within 24 hours and aim to resolve them within 15 days.